Infosys, an Indian IT giant, will be entering into a strategic collaboration with TDC Net – one of the leading Danish digital infrastructure and connectivity providers. The cooperation will further transform TDC Net from an infrastructure-centric company to a customer-centric technology leader by means of enhanced IT capabilities and operational efficiencies.
Aiming for Digital Transformation
The company will partner in transforming TDC Net into a modern IT infrastructure with best-in-class customer experiences and optimized IT and operational service costs. Infosys will also help TDC Net consolidate its various IT systems into fewer, more efficient platforms with AI-driven hyper-automation and process standardization. This would raise business productivity and smoothen operations.
Campbell Fraser, TDC Net’s Chief Technology Information Officer, reiterated the importance of this collaboration by highlighting their dedication to deliver great value to their customers through the transformation of the company’s IT frontier. While referring to the credibility aspect of Infosys, he pointed out that the IT giant had great experience in the domain of telecommunications, and demonstrated end-to-end transformation capabilities.
Customer-Centricity
The partnership will be focused on making the customer the center of TDC Net’s operations. Infosys has also, through Upendra Kohli, Executive Vice-President of Communications, Media & Entertainment, expressed their enthusiasm about the partnership. He observed that the alliance demonstrates Infosys’ commitment towards empowering companies to embark on digital transformation that will put customer satisfaction and operational efficiency at its core.
Customer-centricity occupies central ground in the current competitive environment, where businesses are under pressure to reform their processes in an effort to respond to shifting consumer expectations. TDC Net wants to improve its handling of unique customer needs and wants, aiming at enhancing the overall experience through modernizing the setup for its information technology infrastructure.
(Source: tdcnet.com)
Advanced Technologies Implementation
As part of this partnership, it will deploy advanced technologies, including AI-driven hyper-automation. This will integrate such that TDC Net is smoothly positioned to realize process optimization, improve service delivery, and reduce operational cost while increasing the speed and quality in services offered to customers.
The focus on hyper-automation is evidence of a more general trend in the IT industry, in which companies are now using artificial intelligence and automation to raise productivity and efficiency. By putting itself at the helm of these technologies, TDC Net will place its business at the forefront of competition in a digitized world.
Previous Collaboration with STARK Group
This comes off the back of a similar deal, albeit much more sizeable, with Infosys and STARK Group, Denmark’s largest retailer and distributor of building materials. The multi-year agreement saw Infosys commit to powering STARK Group’s digital transformation using its AI suite, Infosys Topaz. This contract entails setting up a new and state-of-the-art data center in Denmark, with an aim at improving operational efficiencies and the quality of service. This past involvement not only reiterates the great presence Infosys has managed to build in the Nordic region but also drives home the ability of the company to bring about certain very significant transformations across different industry segments.
(Source: starkgroup.dk)
Broader Implications for the IT Sector
It is a pointers-only agreement between the provider of IT services and old traditional companies looking to transform operations. More and more such partnerships, like the Infosys-TDC Net deal, are happening as companies across all business verticals realise the necessity of going digital.
Infosys has been vigorously following such collaborations across the world, thus proving it to be a leader in digital transformation. With deep expertise across multiple vertical domains, including telecommunications, the company stands well-poised and experienced in supporting organizations along their modernization journey.
Conclusion
The deal between Infosys and TDC Net will be a huge digital transformation step that the Danish company needs. TDC Net is looking to improve its service offerings and operational efficiencies by modernization of its IT infrastructure and adopting customer-centricity. As businesses continue getting lost in the depths of the digital landscape, such partnerships shall become most crucial in shaping the future for the IT sector.
Steeped in the spirit of innovation and customer satisfaction, two organizations working together, Infosys and TDC Net, set a couple of significant milestones in their respective journeys to benefit the customers and all the other stakeholders.
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