An elderly couple’s dream trip to Newark turned into a nightmare after Air India, without warning, switched their tickets to separate flights on different days and destinations. Lawyer Dushyant Arora’s social media post exposing the airline’s blunder sparked outrage, raising critical questions about passenger rights and the importance of clear communication, especially for vulnerable travellers. With calls for a customer service overhaul growing, Air India faces pressure to rectify the situation and offer a solution beyond a simple refund.
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